Invitation or sign-in link not received or expired
No email, an expired link or too many requests? Here is how to get into Stoloros.
Stoloros has no password: you sign in with a link sent by email, and new members join with an invitation link. If the email does not arrive or the link no longer works, follow the causes below.
Who it's for
Managers and sales reps · Free plan
Before you start
- Know which email address your manager used to invite you. It is the one to type on the sign-in page.
How it works
The email is in your spam folder
Fix: search your inbox and spam for "Your Stoloros sign-in link" or "You're invited to". Add the sender to your safe senders.
You typed another address
For privacy, Stoloros sends a link only if the address has an account, and shows the same message either way. Fix: click Use another email address, type your work email in Work email (number 1 on the screenshot), then click Email me a sign-in link (number 2).
The sign-in link has expired or was already used
A sign-in link works once and expires after 15 minutes. You then see "This link is invalid, has already been used or has expired." Fix: click Get a new sign-in link, or go back to the sign-in page and ask for a new one.
The invitation has expired
An invitation link is valid for 7 days. Fix: ask your manager to click Resend invitation in Team members. The new email has a fresh link valid for 7 days.
You asked for too many links
You can receive at most 5 links per 15 minutes. Beyond that, Stoloros says "Too many emails sent to this person, try again in 15 minutes". Fix: wait 15 minutes, then use the most recent email only.
Your email security opened the link first
Some company mailboxes scan links before you click them. To protect your link, Stoloros shows a page with a Continue to Stoloros button instead of signing you in straight away. Fix: click Continue to Stoloros. Your link still works.
Good to know
- After signing in, you stay signed in for 30 days on that browser, unless you click Sign out.
- In the invitation email, the button is Join the leaderboard. Reps land directly on the leaderboard, with no setup to do.
- Emails use your team's language, chosen by the manager.
FAQ
Ben Ito's invitation is still pending after more than 7 days. What should the manager do?
The invitation has expired. In Team members, his status shows Invitation pending: click Resend invitation and ask him to open the email within 7 days.
I opened the link on my phone but want to use my computer. Is that a problem?
The link signs in the device where you open it. Ask for a new link from your computer.