Help center › Troubleshooting and FAQ

Why was my cheer refused?

Cheers disabled, message refused, daily limit reached, GIF search unavailable: what each message means and what to do.

A cheer can be refused for a handful of reasons, and Stoloros always says which one. Here is what each message means.

Who it's for

Sales reps and managers · Free plan

How it works

"Cheers are disabled for your team."

Your manager turned off Let teammates send each other cheers in Settings > Emails. Nobody in the team can send or receive cheers. Fix: ask your manager to turn the switch back on and click Save emails.

"This member does not receive cheers."

Your colleague turned off Receive cheers from teammates in their profile. Fix: nothing to do on your side. Your colleague can turn it back on in My profile > Emails.

"You cannot cheer yourself."

Cheers are for teammates only.

"You have sent 10 cheers today. Come back tomorrow!"

Each member can send up to 10 cheers in 24 hours. Fix: wait for tomorrow.

"This member already received 5 cheers today."

Each member can receive up to 5 cheers in 24 hours, so nobody is flooded. Fix: try again tomorrow, or cheer someone else today.

"This message cannot be sent: keep it kind (no insults, nothing sexual, no harassment)."

Messages are checked before they go out, in English and in French. Insults, sexual content, harassment and threats are refused, even when written with dots, repeated letters or digits in place of letters. Links are not accepted either. Fix: rewrite the message, or send the cheer without a message.

"Choose an animation or a GIF first."

You clicked Send before selecting anything. Fix: pick an animation in the Animation tab or a GIF in the GIF tab.

"The GIF search is unavailable right now."

The GIF bank did not answer. Fix: try again in a moment, or use the Animation tab, which always works.

"No GIF found. Try another word."

The search returned nothing. Fix: use one of the suggestions under the search field, or another word.

Good to know

  • The limits count the last 24 hours, not the calendar day.
  • A refused message is never saved or sent. The cheer itself is not sent either: fix the message and click Send again.
  • Managers see every sent cheer in the Cheers log, including the message. Refused messages never appear there.
  • If your device is set to reduce motion, the animation preview shows a still image: this is not a refusal.

FAQ

My colleague says they never got my cheer. Where is it?

In Stoloros, it is behind their Cheers button. By email, only if the Cheers from teammates type is on for the team and for them. A manager can check the Email log.

Can my manager read my cheer messages?

Yes. Every sent cheer, with its message, appears in the Cheers log of the Manager area.